KeyBank in Arvada, CO

The female staff are very rude! They are horrible at relaying messages. The "branch manager" is even worse! They had a promotion to open an account, but because that specific banker left they did not honor what she said. It took them months and months to process that promotion which that was the only reason why I moved from chase! Now I'm trying to get a line of credit and waiting for a response from them is like pulling teeth! The branch manager actually told me she will get to it when she can. Not very professional! Horrible bank. I wish I didn't move from chase! I never had any problems with chase bank!

Key Bank is the worst bank in the world, and this location in Arvada does not do it any justice. My advise and experience is to not use Key Bank and expecially the Arvada location.

Have been waiting about 10 minutes while three bank employees help one customer and ignore a line of three customers and the drive through bell. The teller whom finally helped us wasn't even capable of letting me make a deposit into a family members account. Do not use this bank. Save yourself the headache and go to a real financial institution.

They charge an annual fee, just for some silly rewards, even if you don't have the money in your account. We have paid this "annual fee" twice this year! And we have been trying to get out of it. We don't want those silly rewards, and they said ok. Yet we're still getting charged. Pathetic excuse for a bank.

Horrible experience with the lead teller. They told us they could notarize a document. The lead teller sat there without a customer and waited until a few minutes after they closed. We got up and asked if she could help us. She said they couldn't because they were closed. So disappointed:(