Redwood Credit Union in Sebastopol, CA

Not good. I'd been wanting RCU to come to Sebastopol for a long time. A month or two after I joined one of the tellers credited a $3,000 deposit to another person — I was later told we had the same name. For some reason they do not use deposit slips to verify account numbers. When I had to run around and fix the overdrafts with the other banks they gave me a letter saying "a mistake has been made." It would have been nice for them to admit responsibility, as in: "our bank made a mistake!" It would also have been nice for them to offer me something for all the time I spent correcting their mistake. Their attitude was: no big deal, and it wasn't for them. For me it was a huge hassle. All I wanted was for them to understand what a HUGE hassle it was for me and make some small amends. That never happened. Not good at all.

Redwood Credit Union has never done me wrong.

Redwood Credit Union allows you to set up alerts on your accounts except for your credit card which is the one most likely account to have a fraudulent charge. It's too bad that they don't protect the most likely account to be comprised. It can't be that hard and fraudulent use of credit cards is costing us all.