American Riviera Bank in Santa Barbara, CA

This Bank is in use by my Landlord and they currently have claimed they did not cash my checks on multiple occasions now leaving me in a time consuming situation where I have to provide evidence of my own payment...

Looks like a nice location from the outside.

I swore off banks for nearly 6 years until I ran into this bank. They treat you like they want you there. It's nice for a change. *Edit: Well their service as of late has been less than desirable. The last few times I was there it felt like any other bank. I wonder if it has to do with the new merger.

Hi XXXXX, We cannot thank you enough. Our service from minute #1 has been exceptional and please note we are very aware of it. Every time Martin or I make a request, your staff accommodates us immediately with a smile. We have had some very poor service with our previous institution and are ever grateful we made the switch. You are welcome to use this note as a reference should anyone be looking for a candid opinion. Again, thank you for your quick response, Martin is very busy and this kind of service is appreciated!! Have a fantastic weekend! Debbie

Great local bank - rapidly growing When American Riviera first opened its doors I knew I wanted to bank with them. Though sadly new incoming staff has been subpar to say the least. 12/19/2016 11AM I approached the next available bank teller when called. The bank teller I spoke with was very poorly dressed, looked angry or perhaps bothered, and his outward demeanor was very brash and impolite. This is not what I've come to expect from my local neighborhood bank. When I come to a bank of any sort, I don't expect five star service, but what I'd like to expect from American Riviera Bank is common curtesy and mutual respect. It was very clear that this young man was poorly trained or perhaps does not like his job, and he most definitely gave the impression didn't want to be there. To American Riviera Bank managment - Hire folks who care about there job and the quality of service provided to banking patrons.