South Bay Credit Union in Redondo Beach, CA

This was my first credit union account. At first I was very happy. I now understand that I was happy with the credit union model (lower balances, higher interest rates, small town feel.) But, South Bay Credit Union is slowly changing to a corporate bank. Some wonderful tellers left for better paying positions elsewhere, leaving some tellers that I won't deal with anymore. They changed our over-draft protection from our savings account (which was free.) to a form of insurance policy program that intercepts an overdraft, and micro-loans you money (for a fee). The notice of the change was in with the junk mail included with a statement. -You have to opt out of the program in writing, which is one of those things you don't find out about until it's too late. More fine-print all the time. Credit unions are great, but SBCU looks like it is in it for the money. However, to their credit, they DON'T MAKE MISTAKES. And the parking is free. (UPDATE: July 2015. My experience shifts from pleasant to crappy as the years roll by. Today was a chat with a crabby teller so I left reminded that the angry ones tend to stay much longer. INTERESTINGLY ENOUGH... I went to Google today looking for alternatives to SBCU (again) and I saw my review above was gone. Gasp! How could it be???? So I logged in to Google write a new one to replace it, and GASP! there is was! My 2 star review from 8 years ago was still there, just not viable. ... Wait... hua? Okay, so what's the point of reviews if they are not reviewable? I guess the venting is to help us feel better. Oh well. SBCU still has low minimum balances, so over all, it's worth the trouble. ... However, with better management this place could be so much better. -But I guess you can't fire the owners. It does, however, leave room for a competitive Credit Union to better serve us Redondoins. I can wait for that. Have a great one peeps.

Worse service. No communication and they never call back as they say they will. Hope you have the time to travel to 1 of their only 3 offices but even then its still pretty bad. Ill be closing my account in the very near future.

A very close friend of mine told me about how South Bay was able to give him a great rate. So, I decided to see if they could do the same for me. Edlina helped me with refinancing my car and got me a great low rate. The process was really smooth and easy. She was absolutely amazing.

Southbay Credit Union offers a small bank more personalized experience. The service is fast and friendly. Love my SBCU!

This is the worst branch thus far. I don't know why they felt led to open it... absolutely not needed. Nothing but unprofessional customer service. They never answer their phones, nor do they accurately assist you with your account issues. Also, Yvette is the rudest manager you could ever imagine. Nothing but sass and attitude. I can't wait to switch from this horrible credit union. I've had enough.