Arrowhead Credit Union in Redlands, CA

Two stars goes to the courteousness you receive on the phone or in person at a branch. Minus 3 stars for empty promises, no follow-ups and lack of consistency within their service. Expected much more from this place but left really disappointed with this credit union. None like i've ever experienced before. If they were ever hurting down the road, I would NOT be surprised. SMH SMH

They were very helpful friendly on helping us get our car lone and you can't beat their interest rate Thank You Arrowhead Credit Union

Great service, would like more loan programs for multifamily properties.

My wife and I came by The Arrowhead Credit Union last Tuesday 3/14/17 to pick up an "Arrow Check" in order to buy a new car. What was advertised as an "easy" process to "stop by and pick up the check" turned out being a 2 hour wait while staff figured out how to fill out their own form. While we waited we were advised to see Tommy with Autoland, a member service designed to help research and give quotes for a desired car. While Tommy explained he would have quotes by the very next morning, we have still yet to hear from him. POOR customer service!!!!!!!!!!!!!!!!!

This Credit Union is way behind the times. I would say probably by about five years. Their services are those that were introduced years ago and when I asked when they'd be implementing more streamlined services they said that they weren't even looking into that possibility. The lines are always long when you go inside and the wait for an advisor is equally as long. If you're comfortable going with the bigger banks I'd suggest you do so.