Altura Credit Union in Rancho Mirage, CA

Grossly understaffed. Need chairs and a take a number system. Feel sorry for the elderly that have to stand in line so long.

Full service credit union, usually has a long line.

Very poor customer service indeed! I was hung up on recently when I traveled outside the country and had my card stolen. I FINALLY got through to someone and BAM she hung up on me. Ultimately, Altura left me to swing in the wind when I traveled internationally using their card, Their customer service is from the 1900's. Chat? If you have extra time to waste it's a mediocre service at best. Originally I switched to this bank because I didn't want the big bank experience. But there are things within the power of Altura that can be done to make the banking experience acceptable. Customer Service is a definite problem for Altura.

Always friendly service. I've never had to wait very long.

It is what you would expect out of a bank. The tellers are courteous and helpful. I had a car loan, savings and checking accounts here. Savings interest was next to nothing, so I moved to online banking.