Best Collateral Oakland Pawn Shop in Oakland, CA

very poor service here people plz dont go same your time these people low ball you to death

Horrible experience all the employees were rude and they even tried to say my bike isn't worth nothing when it cost 600$ and he tried to give me an estimate based on some bike that did not look like mine and only cost 175$!!! I felt like I was dealing with a bunch of gangsters. They definitely were trying to low ball me!!

At one time I liked Best Collateral. When my diamond fell off my ring after they have been cleaning it for years every time I go there!!. Why couldn't they just tell me that it's loose instead of putting it on paper,.. Whey couldn't they have told me that is was loose while I was standing right there while she was cleaning it, because if I known it was loose I would have said can you tighten it up for me Please? No that's to hard for them, but Judy/Jodi what ever her names is going to say it's he say she say.. what an excuse. Best Collateral just lost my business!!!!

A year ago I gave these people 5 stars. Now, they get 1! Why, well, a year and a half ago I brought a number of instruments here and some jewelry. The jewelry wasn't worth much but for sentimental value to me. I had the intent of buying back most everything. 9 months ago I bought back the instruments, continued to pay to keep the tickets active on the jewelry and also moved 3+ hours away. Tickets on the jewelry expired a month and a half ago. I've been continually calling, because I had no way to get to Oakland until now, asking if I could pay off or to extend over the phone because i couldn't physically get here and they said, as if they were parole officers holding my stuff for ransom, that I had to physically come in so they could get my fingerptint! They know they're a Pawn Shop, right. I begged them to keep all of it and I'd get to Oakland as soon as I could, and they told me on more than one occasion, that even if it was sent out, we could get it back for a fee. Now today, I get to the store and they tell me, this includes the manager, who I'm fairly sure I spoke with on at least one occasion in the last month, says if I could tell him for sure who I spoke with, he'd use this scenario as a training exercise. He seemed surprised at my shock at that response, and I told him to forget it and left. They're ignorant, lazy, and self-important, and I'll never come here again, or recommend Best (worst) collateral to anyone again. Thanks for in essence stealing from me and then throwing it away. In essence that's exactly what you did.

Just wanted to stop by and give a review for Jonathan, my dad recently passed and I needed help for his funeral. He was very sensitive and gave me the highest dollar amount he could. So easy and simple to go get all my stuff back, thanks Jonathan!!