Speedy Cash in Mesa, AZ

There isn't much I can say about this location that would warrant a good review. There is no consistency between the employees, there is no direct process, and it seems like no one knows what is going on. After having a title loan through this location for almost a year (according to them. I however have only had the loan for about 6 months...), they had to do extensive research just to confirm they were in fact the lean holders on my title for my loan! They were trying to tell me I still owed money on a car that has been paid off for years! Then after multiple solicitation calls to get me to borrow more for my loan, I show up and they said they couldn't get me more money because someone put my loan in wrong months ago! Now I am sitting in the lobby listening to them talk about me through the glass because they want a manager to call them back and tell them what they should be doing. Please, for the sake of your time and sanity... don't go here.

Terrible service and employees are not knowledgeable. The only one that knows what she's doing is the manager.

It was fast and easy! I recommend asking for zoe. She was very nice and turned my bad day into a good day. She knows how to take care of customers needs. If I ever need another loan I will choose this location based just off my interaction with 1 great employee.

I Waited Too Long, Didn't Even Offer Me Water, LOL..

I cash my businesses checks at different check cashing companies all over the country and have to say that although the representatives at all of these places have the option to be neutral, provide an attitude of helpfulness, or be complete haters when it comes to the process of cashing my customers checks, I've found that the mostly Latina women who I've had to deal with in Phoenix have mostly been unhelpful. However I met a young lady named Karina at this particular Speedy Cash that made me feel as though I was a valued customer. She was extremely upbeat and had a great attitude. I used to have a huge thing for Latina women before one threw a candle at the back of my head over a domestic disagreement. My time here, until I met Karina, had just reassured me of the opinion I had of the tempers of these beautiful women. I would have given this location 5 stars had it not been for the unnecessary scepticism of two of their other employees over one piece of information that was completely unnecessary to share with my hard earned customer and me trying to get the name of the best customer service representative I've experienced in all of Phoenix when doing business with Speedy cash. If you are going to do business with speedy cash, go to this location and ask for Karina! She will do all she can to speak as though she was personally invested in you getting your needs met. Actually for that reason 4 stars instead of 3.