Bayer Heritage Federal Credit Union in Moundsville, WV

Good

A good bunch of people really nice to deal with

The first loan I had was great. The second loan they gave me has been an absolute nightmare. They made a mistake on my payments. They admitted to it. Even noted the account, and would not eat there mistake. It put my in a financial hole. By the time I caught on to it I was $1200 behind on loan plus late fee's. It's been 18 months. I have done what I could to catch up. But losing my coal mine job, and the job I was currently working at this time syarted cutting hours I got even furher behind.They made little to no help. They always blamed me, then when I showed them what happened they would argue, well the computer this and the computer that. Computers make mistakes as well. The account was noted by a manager who had be there a decade plus. She said she has never seen anything like this. Again admitting fault. All they did to help was had me file for instrest only. Was approved for one. Considering I only had it for less than 4 months at the time. You hsve to to 6 months before they can approve it. Now the truck has been turned into a Repo. They Repo company didn't even let me get my son's stuff out or mine. I had meds that I need for a illness I suffer from and can't go without. My son's only pair of shoes where in there laong with all his supplies for the week. His diaper bag and everything. Not sure what kinda company they say there are, but back in my time you made a mistake you did what was right to fix it, even if you had to eat it. The worse part they don't even know where the truck is at this point. One of my family members seen it heading north on rt 7 in ohio. The number Bayer gave me ofcourse doesn't work. I would say I won't see my stuff again. Thanks Bayer for being the worse bank I have ever been to. People read over your paper work. And check your account everyday twice a day. I missed one little thing and now my truck is gone.