Forward Financial Credit Union - Marinette in Marinette, WI

Very friendly and always courtious. Pleasure to work with.

Worst experience ever, I lost a family member and waited to receive the insurance check so I could pay the funeral home and pick up the remains, after depositing the check I was told someone would call me back in a few minutes, four hours later after no return call I delivered the check to the funeral home. When I contacted the credit union I was told the check, from a local insurance company, will be held for seven days and if a check is drawn on the account it will be returned NSF and I will also be charged $28.00. I was so irate I hung up the phone so as not to say anything I would normally not say, but I have been left with a very bad taste for Forward Financial credit Union and wanted others to be made aware of the uncompassionate customer Service. There has to be a more understanding financial institute in this area.