Southern Lakes Credit Union in Kenosha, WI

I used to hold an account here. Recently I found out from a DIFFERENT credit union that my old account at SLCU needed attention. When I called their corporate office, the woman I spoke with acted like answering the phone was an inconvenience to her day. I felt brushed off, to say the least. Then when I inquired why I hadn't been contacted about this account, all she did was place blame with others. She NEVER ONCE offered any sort of solution and it was up to me to fix this for the sake of my credit score. Not pleased at all with my years of experience with this establishment. There are reasons I left this credit union; and their lack of customer service skills is once of them.

This place left me with a bad taste in my mouth!!! I went to one of their free seminars about purchasing a home. They confirmed everything that I researched about buying my first home. One of the requirements was atleast a two year work history. They asked me was I looking to buy a home and I said I will be in the next 6 months because then I will have in the two years. They said" if you meet all the other requirements like you say you do we will be able to get you approved since you are so close to two years." This is what the underwriter said himself and he even winked and made sure that I knew the loan goes through him. After getting assured that if everything else checked out I will get approved. I let them run a credit check and it was what I told them it was. Later they told me they need more information about my work history which I gave them. Then they called again for so more information which I gave them. I asked how long before I know if I got approved, I was told one to two more business days. A week went by no answer. Two weeks later I recieved a denial letter and it stated the reason for me being denied was because I only had 18 months of employment. Of course they didn't call. Out of curiosity I tried to get approved by someone else and they said you should wait 6 more months, we don't even want to run your credit because without 2 years we can't help you. STAY FAR AWAY FROM THIS CREDIT UNION. THEY DON'T CARE AT ALL ABOUT THE CUSTOMER. YOU SHOULD Do Business WITH Honest PEOPLE. THEY MADE MY CREDIT WORST WHEN THEY DID NOT HAVE TO BUT THEY DID BECAUSE THEY DID NOT CARE.