WESTconsin Credit Union in Eau Claire, WI

ON hold waiting for next available agent. Calling to ask a very simple question about bank charges. it took 5 minutes for someone to answer the phone.

I was with Valley Credit Union and left the account open even though I moved away from the bank where it was no longer convenient to bank with them. I left money in the account for years and no fees were being charged. When Westconsin took over they drained the account with service fees. They have maintenance fees, inactive account fees, and service charge fees coming out monthly so it doesn't make sense to keep an account with a bank like this. Valley Credit Union was awesome and I give them 5 stars! Westconsin not so much...

These folks have made life very easy and seem to be the most pleasant tellers I have ever encountered. I only go to the Eau Claire office. They are almost to nice i keep asking them what they get fed because the attitude i get from them is absolutely awesome. Would and have recommended them to many folks :)

I went in at 1145 on a Saturday. I was looking just to make a payment on my car loan and asked if they were able to open a checking account on Saturdays because of my weekly hours it is hard to get to the location before it was closed. They said they do and I told them then didnt have to do it rigth now because they closed in 15 minutes but they said it wasnt a problem and took care of me without making me feel bad about it! I left WellsFargo for Westconsin and am happy I did!! This review was shortly after I opened my account it's about a month later and I no longer am happy about banking with Westconsin. They are so inconvenient. The mobile deposit is the dumbest thing I have ever seen. The funds are not automatically available like they are at any other financial institution. They rejected a mobile deposit and never notified me that it was rejected. There is no option to make a cash deposit at an ATM. How people can be happy with them is beyond me at this point. My card is being declined today on Sunday and there is no 800 to contact anyone so I will just not have any access to my money until tomorrow which is awesome at the end of a holiday weekend. If you are considering bank here I would really advise against it.

I have always gotten great service and they are really helpful for all your questions or concerns.