RCU (Royal Credit Union) Eau Claire Bellinger Office in Eau Claire, WI

Called the local Osceola 294# branch I thot was, 6 miles away from my home. Again tho, i ended up getting I believe this office? All fine... A woman named Barb, spent almost hour on fone with me. Listening to me, and h lping me retrieve documnts, checks acct info i needed. Few requests I asked for. If even 5 minutes to request, on a "normal call". But "Barb" listened to me, over 55 minutes, thru my tears and why needed and what dealing with still, my mtgs accts, etc since my Childrens Dad died in December, and still trying to settle lots. Accts, Real Estate etc. She polietlty only listened, mostly. As call got longer, what I needed, I again in tears, taking longer, mini meltdown... long day on fone again, She was patient, listened, OVER ABOVE AND BEYOND, customer Service... Small town living in Western Wisconsin... Not always about a call for acct balance... And last month, Shannon, mtg broker in local office here RCU, in Osceola, graduated with, and remembered my grown children and fam, same patience. Couldnt help due to current crisis, but listened, and gave me #s to call bcuz RCU couldnt with my mtgs and trying to settle our estate right now and what all rite now I was RCU, in St Paul MN on Maryland St, (Realtors Credit Union then, our MPS board NN WWI, in same bldg) when I was broker Real Estate offices here in W Wisc, in St Croix Falls, Anery, Osceola. C21 and Edina RE Hudson, Edina MN. So, now I retired, and need help... can't find now to liquidate, and settle affairs. But, Barb, and Shannon recently, could not have helped more... Small town living, local banks... to just even share my grief, listen, and suggest what nxt to do. Thankyou...