Wells Fargo Bank in Vancouver, WA

As of Jan 1st 2017 ALL Wells Fargo banks got rid of their coin counting machines. How stupid is that? Way to go idiots, way to take care of your customers.

This is a busy location but they always seem ill prepared for the business. They are unorganized with many employees just standing around either trying to make small talk instead of helping us get on our way or are just talking behind the counter for extended amounts of time. The merchant line is extremely slow and doesn't usually have a dedicated teller that seems to know what they are doing. This makes for a long wait. Often the wait time is 20+ minutes.

This store had my business until the rude woman working the line at noon on 2/21/2017 greeting customers decided to racially profile me and deny me a simple change exchange. I had remarked they had helped me many times before and had always been pleasant and I was planning to open an account in the future since I was unhappy with my current banker. This was when she told me she would not let me get my coins unless I had an account. This has not been an issue for years now until she decided it was then a rule to have an account at this location. I work in the mall and frequent this location for our stores change needs . I do not understand how my normal routine could of been such an issue for them when I had stated to her that I was treated well at this location many times. I have even spoken to the tellers in the past if it's okay that I didn't have an account and it has never been an issue before. Stay clear of this location they obviously do not have there act together. She was an older blonde lady with a nasty attitude stay clear of her she is a witch.

All I needed was a current balance with my name on it, printed on a piece of paper. They refused to do that for me. Teller could give balance, but without any identifying data... I needed something as proof of funds for a land purchase. Total fail.

I received some very poor customer service today from the branch manager, and I will actually just be switching banks to somewhere where they value my time and money. I was first in line to speak with a banker, and after a brief conversation with the manager he literally said, "just call the back of the card." In regard to me telling him I was wondering how to go about cancelling a recurring subscription that would not stop charging my account, even though I'd reached out multiple times. Okay, fair enough, I will totally call the number on the back of my card and settle that matter, but my husband and I also wanted to look into opening up a line of credit or a loan. I basically just wanted some helpful information from a banker, seeing as we receive those "you're prequalified" letters from Fargo ALL the time in the mail reminding us to go in and ask. However, the way he said it was a tad condescending and I felt like he immiedetly tried dismissing me. He said, "okay, it's gonna be a few minutes." A man and his teenage son then walked over and the manager told them the same thing about the weight. The manager, (noticing that the man was in a hurry), walked over to him and said, "follow me to my desk sorry about the wait." Excuse me, at least acknowledge me and that I've been waiting here longer. Had he said to me, "sorry ma'am, someone will be right with you I'm going to help this gentleman real quick," I would not be as disappointed/dissatisfied. He judged me in my mom sweats trying to wrangle my toddler, and then looked at that man and decided his time and business was more important than mine. Seriously, extremely poor customer service. He should not be manager. This is coming from someone who has worked in customer service for years and whose husband is a store manager. I told my husband what happened to me and he agrees he'd never do that and that we should switch and support local business anyways. He seemed friendly, but totally disingenuous and not someone I want to do business with. Bye Wells Fargo, we've given you 8 years, and I'm glad to make the switch.