Genesis Credit Management in Sunnyside, WA

I'm confused.. now that I am all paid off I cannot get ahold of them to get an official letter saying I'm done with payments?? My call will not even go through now. My experience hasn't been great with them over the past two years payin my debt either...

WORST CUSTOMER SERVICE EVER ! I WILL STAY IN DEBT AND RUIN MY LIFE BEFORE I EVER PAY THESE PEOPLE, IF YOUR AN EMPLOYER DO NOT I REPEAT DO NOT MAKE THEM YOUR THIRD PARTY VENDOR, THEY SUCK !

They are ridiculous, I called THEM to pay off a debt and they decided to threaten to garnish my wages because of the tone of my voice. I suppose they don't understand that they are a collections agency and no one is going to be pleasant when you tell them you are going to do everything in your power to stop them from renting a home. Again I called them to take care of MY debt that I OWE and they were hostile and threatening.

I only gave one star because I had to. I would rate them zero. They have NEVER mailed me or my ex husband anything in wringing. From the very first phone call(which I answered at work because they called back to back to back) Misty Waters was rude, short and disgusting. I don't know what technique that is for collecting money and whim that works for. They didn't even ask was the debt legit. When I tried to explain why we left the apartment they were collecting for(AFTER MY LEASE WAS UP) because the dwelling for the last 8 months of the lease weren't livable and I refused to sign a new lease she got even for nasty with me. I told her our personalities didn't mesh because I'm 35 years old and she's not my mother. I'm not going to be talked to and disrespected by her, I asked to be transferred. Well the next lady is in competition with Misty for worse customer service because she got in a screaming match with me where she yelled and I quote "THAT'S NOT HOW THINGS HERE IN AMERICA WORK!" Ummm I'm the daughter of 2 war vets and I was born in our nations capital, I'm American and to insinuate that nationality needed to be brought up is racist and deplorable. The calls didn't stop there, Misty repeatedly threatened to garnish my wages and "embarrass me" with serving me with court documents. They contacted my job and NEVER faxed the proper documents to show they could garnish my wages so my accounting department, whom also spoke of how rude Misty is did nothing for them. I finally blocked their number out of my phone because they had no interest in what I had to say. They moved on to my spouse whom I'm separated from and told me he makes more so we'll go after him. They also told him to throw me under the bus and put it all on me. Neither of us are going to pin it on someone because THERE IS NO LEASE AND THE APARTMENT FLOODED EVERY WEEK FOR THE 8 MONTHS STRAIGHT. My husband offered them $150 a month automatic withdrawal to make the phone calls stop and they turned it down. They made a deal with us to pay $3k but gave us 24 hours. Sorry Genesis, you think because of someone's salary they're rich and you can bully your way to making us pay. Well we have a child to provide for and 2 separate households to support. You can't squeeze blood from an orange. Now 3 months later they have served my husband but still no court date. I would like to go before a judge I'm so sick and tired of being harassed by a company full of bottom of the barrel employees I don't know what to do. The moral of this review is GENESIS IS A HARASSING, UNETHICAL, LAW BENDING "company." Beware. Also don't take my word for it. Google them and read up on the lawsuits AGAINST them and their practices. The government needs to shut this company down.