Progressions Credit Union in Spokane, WA

Love these guys! I got a great rate on my car - and they went above and beyond the call of duty to help me. Jason, the guy helping me, even called the auto dealership I was working with to negotiate a better rate for me and to work out all the details. WOW! How does that? I'm very happy with the entire process. Can't recommend them enough.

I received a call from their loan officer/collections department Herb on April 4, 2016, a scant week and a half after my father died. Herb was requesting that I make a decision on an RV loan that was in my father's name that was no where near close to overdue. I told Herb that I hadn't even gotten my father's death certificates and was legally unable to make any decision like that until I had the certificates in hand. Herb then asked me to come down to the credit union to have a meeting with him in his office, where he then grilled me for my plan with the RV, all while refusing any information I requested on the RV. I ended up having to get the funeral home who was handling my father's cremation to expedite the shipping out of the certificates. I received the certificates and confirmed what I had believed. The RV was no where close to being overdue, and there was enough money in my dad's accounts to cover five more automatic payments. After realizing this, it hit me. Herb was trying to get *me* to take the loan. All Progressions wanted was money. They didn't care about my loss, or even that I hadn't had a chance to bury my father. They just wanted money. Sadly, after trying for weeks to figure out how to retrieve the RV (which is a whole other horrible story in itself), I ended up handing back the keys to Progressions to have them deal with it. My father and I were both customers here for 30 years each, for a combined customer time of 60 years. Progressions did nothing but harass me, and then never got back to me even when I requested speaking to a supervisor that same day on April 4th when I got that horrible call from Herb. When I spoke with someone to complain I was promised a call back and never got one. The week after I buried my father, I talked to Loretta and she said "Well, it's too late for an apology now." That sealed the deal, Progressions. 60 years combined of being a customer, and you guys let me down, big time. POSTSCRIPT: Progressions has finally reached out to me in an attempt to make things right. It's only too bad that they ignored me sobbing in their offices and didn't seem to care about me until I started making ratings posts on websites. Again, over five weeks went by before their credit card officer told me that "it was too late for an apology". I still haven't even gotten an apology from Herb Anderson for his hand in this. The entire board of directors and President (who I actually went to HS with her daughter) should be ashamed of themselves. This is NOT how you treat a life-long customer.

Wonderful credit union. They are extremely friendly and helpful. They make you feel as if you are part of there family. I highly recommend this credit union. I have been a member for over 20 years and have never had a bad experience.