Crane Financial Group in Snohomish, WA

Transparency = Clear - Approachable - Direct Scrappy = Determined - Clever - Resourceful Respect = Honorable - Noble - Intentional Crane Financial Group is all the above and more !!!!!!!!!!!!

The Bad: -It took more than a week to inform us that our broker had left the company and ultimately we found out through other sources before they notified us. They failed to communicate an update on the status of our file considering the change in processing officer. -Consistent errors in ALL communications both formal documentation and email communications. -No transparency or status updates during the processing of our loan documentation unless WE proactively asked them. -Answered our questions many times with simply "I don't know" without any indication they would look into the issue further The Good: -Successfully got our loan funded (1 star) -Polite and friendly on the phone

I cannot say enough about Crane Financial and the wonderful team of people they have working for them! Especially Deborah Mercado and Jamie Kay! My fiance and I began pursuing our dream of owning a home this last May. We ran into several roadblocks from other lenders who told us over and over we did not qualify for the programs we wanted (ex: USDA) or that our application had "issues". Towards the end of June, we were both pretty disappointed and frustrated. Then, we stumbled across Crane Financial through a property listing/real estate agent we were interested in. Right off the bat, we felt comfortable with them and decided to move forward in purchasing our first home. We closed on our BRAND NEW house on September 4th, 2015! We couldn't be happier and owe it all to the people at Crane Financial. They were prompt in answering all of our questions (and I had A LOT of questions!) and never made us feel dumb or discouraged. Of course, the process of buying a home is stressful, but Jamie and Deborah always made sure we knew what to expect and what they needed from us. Since working with them, we have and will continue to recommend them to all of our friends!