Pierre Money Mart in Seattle, WA

I went in there two weeks ago to buy a car. I ask for a low gas saver and a four wheel drive. Next thing I know, Robert brought me outside to a white Volkswagen. I didn't like the color white, but he told it won't get dirty easily. Robert and Joel. Joel the manager (Beware of him) told me that I can only afford this $18,000 something car. I wasn't looking to spend that much on a car. Robert didn't even told the cost of the car until I signed the Docs. Not only that but the car wasn't a gas saver or a four wheel drive. I called and ask them why they did to me. They blame it on my lack of knowledge on cars. But I told them already that i know nothing about cars and they took full advantage of that. NOW HERE IS THE REAL ISSUE ! They refuse to send me receipt of my down payment ! The second day I got the car. A 6 day needed services notice came up. I took a picture of it for evidence. I call Joel and he told that he will be in today 08/19/2016 to look at my car. I just call the office and he is out of the office. RUN AWAY AS SOON AS POSSIBLE . THEY WILL RIPPED YOU OFF AND SELL YOU CARS THAT ARE INSUFFICIENT! THEY SOLD ME THE MOST EXPENSIVE GAS EATER AND IT'S NOT A FOUR WHEEL DRIVE ! BEWARE OF JOEL ! THESE PEOPLE WILL LIE TO YOU AND TRICKED YOU! RUN AWAY FAST BEFORE YOU SIGN ANYTHING !!! ALL THE GOOD REVIEW ARE COMING FROM THEIR OWN STAFF! EVERYONE IN THERE IS CONSIDERED A MANAGER. FOOLS IS WHAT THEY ARE !

Disrespectful customer service, I decided to go another route and got a very rude reply from Josh Starova, work on your customer service buddy. You can't expect to have customers when you reply to an email with a nasty response. Good luck.

Found the car I wanted online and the salesman brought it from another lot to me. Test drove it and drove off with it a couple hours later. Definitely happy with the service I got here!! UPDATE 2/2/2016 After trying to refinance my vehicle, I was told that because of my credit score, regardless of making payments for the last 12 months, I cant because of the type of loan I got through PMM. Just expect to pay a lot of interest if you have okay or poor credit.

You can get very lucky finding deals at Pierre Money Mart, and the guys there were great. Do you want a great deal on a slightly used car? Here is how you do it. Keep checking the main Pierre Ford web site under "used vehicles". They have deals that pop up randomly for used cars, but don't deal with the New Car sales folks, as soon as they realize you want a used older rig and are not spending 40 grand they tend to not care much... the Money Mart guys the other hand are the opposite, they are super helpful and really nice guys that want to help you find a deal. SO first find your deal online and talk to the Money Mart guys, but also if you bring your phone to show them the web deals it won't show up on the cell browser, this is to get you to come into the store, then the price on the vehicle is not available on your phone with the online sale price. HOWEVER, that is a web design trick... if you change your mobile cell browser to DESKTOP browser you will have the prices listed and the PROOF of the great deals that pop up on the web price and they will honor that price. I got a used Ford Flex just below the KBB fair price and it could have been 3 grand higher easily! Heck maybe even more... it's an amazing car for a great deal! Trust me, I had been searching in Seattle for 4 months for a great deal and the smaller lots were NOT getting me what i was looking for... the big lots get trades in and are willing to get them back out the door fast, that makes it easier to find your deal. Also when you find your deal online you may want to jump on it, the online prices change! The day after i bought my car i checked the web site and they had changed it to 2 grand higher, I grabbed it during a window it was on sale and it was only 3 days. To take it further, when i knew it was my future car, I asked my sales rep James and the manager David at Money Mart if i could take the car to a mechanic, they agreed no problem. The mechanic said it was a great car but breaks were a bit worn down and there was a little rust on the rotors... that was it... so when i asked the guys about it they said no problem we will have the Pierre Ford shop fix it. They did just that, replaced the breaks and rotors and even gave it an oil change and replaced the oil and air filters... above and beyond! They set me up great!! I know the smaller shops would never have done that. Great guys here! Yes... There are a few times you get the car dealer vibe, It is just what it is... like sitting waiting for paper work to come through seems to take a million years but that happens everywhere. These guys treated me like a customer spending 40 grand and i got a really great used car at a fraction of the price of something new but it runs and looks like a dream to me. Go find your rig! This is the place that can make it happen for you! Don't waist months at little car lots like i did, hit the web site tonight and go in and grab it tomorrow!

I was in need of a new car because my old one died. I went to Pierre Money Mart expecting to get turned down because my credit is not good and I had no money for a down payment. I was quickly greeted by the employees there with smiles and guided to the office of one of their loan officer Bill Norcross and he walked me through the entire process. Bill and the team there were great, offering me water and making the process as painless as possible. Bill went through my credit history with me and assisted me in getting approved for a 2017 Mitsubishi Mirage with a low monthly payment! I have to say this was one of the best experiences for me when buying a car. They were in no way pushy to make a sale and understood that I had no money to put down. They worked with me diligently to find a car that not only would fit my budget but also fit my family of four. This was a great experience and I recommend it to everyone!