CountryPlace Mortgage in Olympia, WA

Lack of communication on process of mortgage. Does not do work in timely manner.

Have to give kudo's to Lisa Perkins at Country Place Mortgage. We had a long drawn out loan process through lots of issues at every turn but we got the deal done.

Troy, Lisa, and Celeste - and everyone - at CountryPlace Mortgage were absolutely terrific! We started out with some challenges, credit-wise, but Troy showed us how getting a brand new home was actually more doable than an old used run-down home. No matter how busy they all were, they made us feel like we were their top priority. They worked closely with our builder to close our loan at just the right time, and they all worked non-stop to get us through some crazy and nerve-wracking twists and turns at the last moment. We cannot praise them enough for helping to make our new home a reality!! Thank you all so much!!

Since we first started our journey with Troy and Country Place in December 2011 it's been ROUGH! I really recommend that no matter how bad you want to get into a home you stay clear of this LENDER before it pushes you into possible Foreclosure. Our mortgage was estimated at $1650/mo. and ended at closing around $1800/mo. After closing, they sent a letter in Jan. 2012 that they incorrectly calculated our mortgage and it was actually $1862/mo. OK errors happen but we weren't happy because of the already +$250 change and THEY do all the paper work, NOT the customer. Then they adjust the account annually for escrow changes and you guessed it, that changed as well!!! 2013 went to ~$1700. Because they were over collecting. 2014 went to ~$2250. NO matter all the calls to them, they wouldn't listen that they made mistakes and were collecting too much. 2015 went to ~$1800 suprise because of the over collect that they wouldn't listen too in the first place! 2016 was ~$1900 2017 won't know until next month. This company is not BBB accredited for a reason. So lucky for us, we could afford the payment change. What they are doing to customers should be illegal. So the recent issue is they CAN'T find our flood policy and want to purchase it on our behalf. It was sent to them twice, and guess what they paid it from our escrow. They have the warning letters wrong with the incorrect insurance company and the wrong policy number so I'm not sure who's loan they have mixed into ours.....So long story, if you don't want a huge headache with lots of stress stay AWAY from Country Place Mortgage. We are only with them because of the interest rate and it's a manufactured home which not all lenders offer. Best of luck with your home purchase!