Umpqua Bank Home Lending in Mount Vernon, WA

I had my home with Sterling and when the change came to Umpqua I received a letter advising me that I needed to send my payments to Umpqua. I started mailing checks. But they continued to take the payments out of my checking account, too. I realized this a little late in the game but am very disappointed in their service. Of course, Sterlings service wasn't necessarily sterling, either. So I give them a very low rating. Maybe I should take away the 1 star.. Paid off the mortgage and Umpqua sent the deed release to Sterling bank - the bank they had taken over. So what? They sent it to themselves...the foolishness continues../