Catlin Capital. Inc in Liberty Lake, WA

Mike is an upfront mortgage broker. This means he doesn't play games with you and keep points from the lender like most brokers do. I financed through him 4.5 years ago and ran a re-fi through him as well. His honesty in all of our dealings for my benefit cost him a lot of money. His rates are the lowest that I have found. Very responsive and professional. I have recommended him to all of my friends and family.

Jason was always on top of it. Great experience and great rate. I was 100% satisfied with how my transaction was handled.

What a terrible experience I had. Only spoke for a few minutes but that all it took. Very rude and did not listen to anything i had to say. I believe the big shot name was Jason. Not sure if he ever has heard of customer service. He says he closes 60 loans per month and did not need my business. Does not understand underwriting guidelines when you buy a bigger house it can be your primary. Would not use.

Most outstanding about Jason (and Sylicia) were their responsiveness, willingness to do research about my particular refinancing needs, finding the right product for me, focus on my situation until we locked in on a rate, and consistent follow-up to either help me get the appropriate documents for them or to update me on the process as it went along. I've refinanced a half dozen times -- this was the best experience I've had. Jason maintains excellent availability, even on the weekends if necessary. Their website and its functionality with uploading documents was top-notch and easy to use.

Jason and his entire team were so helpful and articulate in explaining everything we needed to know up front, helped compare/contrast against other rates we were quoted and spent the time with us explaining different options and outcomes with each route we could go, to help us ultimately decide what would be best for our situation. These individuals work A LOT and they are efficient, dedicated, and never miss a beat. I respect their process and felt they did a fantastic job always keeping us informed as to what to expect before it happened. If you prefer the slower, hand-holding, higher rates/closing cost lender type - head to bank. But if you want a solid, experienced, knowledgeable, plus a SUPER friendly broker and staff - that also happens to have the best rates and closing costs - CALL THEM.