KeyBank in Kenmore, WA

Worst experience I've ever had with a bank. I know that sounds dramatic but I have 3 bank accounts, BofA, Chase, and BECU and I've never seen more incompetence in a bank. Short of it, I opened the account with a check deposit, making sure I had availability to access that money immediately, I asked and was told "absolutely" no hold on checks. GREAT Fast forward 2 deposits later, (total of 3 deposits already in a new account, with NO problem accessing money) Last deposit, Large check, Christmas time, Key Bank puts a "hold" on my check for 15 days!!!! 15 days I have NO ACCESS to my money. Why you ask? I've talked to 7 people who all say, "your account is new so we hold your first deposit." Ok, but that's my 3/4 deposit and I need my money. "Its key bank policy sir." "Its Key bank policy" No sorry, no compassion no human traits AT ALL. Jerks actually, these people, no one would actually say sorry. Worst customer service I've ever experienced, and I will close my account asap and tel anyone I can that there are WAY BETTER OPTIONS OUT THERE