U.S. Bank Branch in Issaquah, WA

I was in this branch Saturday October 18th at about 10:30. I normally come into this branch every Friday to cash my payroll check, due to it being a US Bank check. I would rather pay 5 dollars (which is rediculous considering its your check)than wait 2 days for it to clear at my bank. I had knee surgery on Monday, so it makes really difficult to get around. I went through the drive through hoping it would save me from getting out of the car. They said they couldn't help me at the drive through due to me not having an account at US Bank. "You will have to come in to take care of this" is what she said. I told all three of them in the drive through about my situation, with no concern to them. The guy in the red golf shirt didn't even apologize or say a word when I came in. Same with the Asian girl, in all black. Both of these individuals where at the drive through when i came through.They looked at me like I was the burden. Didn't explain why they couldn't help me at the drive through when I came in. In other words, your customer service is a .01 out of 10. I would rather wait 2 days for my check to clear, than ever set foot in any US Bank again. Thanks for nothin. Mike

Have always had great customer service. Employees and friendly, knowledgeable, and welcoming.