NW Plus CU in Burlington, WA

Wonderful credit union...they always remember us and truly make banking seem more "real". Plus great interest rates!

So, I needed to purchase some camera equipment, I deposited the necessary funds, I made arrangements with the Bank about the coming purchases and then proceeded to make my purchases. All of the orders were canceled by Amazon as they were declined payment. I spoke with 5 different barely-English speaking representatives at Amazon, then had to re-order all the items (which had gone up in price by $400.00!!!) When I complained of the price difference, they said it was not their error that the bank had declined payment, then they talked me through re-entering payment methods, adding my checking account I spoke with Nikki (who couldn't be more abrupt, non-helpful, or indifferent) at the NW Plus CU in Burlington Wa on two occasions. So, after ordering the items 3 times now, the price is $400.00 more than the original, I call Nikki to let her know that I'm still trying to order these items (These are NOT fraudulent purchases) and she informs me that it's VISA's fault and that I have until 5 pm to make my purchases... which are being processed at Amazon and I have no control over whether or not they get it done by 5pm... Let me guess, I'm just a stupid customer because I'm upset that I've wasted at least 3 hours of my time, lost an additional $400.00, and I still don't have the items I need (and this process may need to start again if Amazon doesn't process my order by 5pm)! Well Nikki, as a customer of yours, here's how it should work: 1. I deposit adequate funds 2. I inform the bank of my larger than normal purchase amounts 3. I order my merchandise 4. The funds are withdrawn from my account 5. Customer is happy If something should go wrong: 1. apologize for my inconvenience. 2. tell me you'd be happy to rectify the problem. 3. Make it right. 4. Customer is happy

No ATM for after hours use

I made my first deposit and the manager, Casey, miscounted a 50 as a 5 dollar bill. Said she'd deal with it. Didn't call me back. Had to go into the office twice to even be kept up on the information. Never got me back the full amount. Head boss Debbi in Everett never called me back. Horrible customer service. No apology, no trust, just incompetence.