Primary Residential Mortgage, Inc. in Aberdeen, WA

Jacqueline H (branch manager) was referred to me by a friend, who used her at a past company for their first time mortgage loan. As a first time buyer myself, I was thrilled to have a recommendation and to support the community I grew up in by doing business in Aberdeen. Jacqueline was GREAT at the beginning. Was super fast to respond to my questions, drove home this idea that the process should be fun and educational. I enjoyed myself up until the point when we actually got pre-approved and wanted to put an offer on a house. We never received a pre-approval letter to tell us interest rates & dollar amount approved, just over the phone (which I should have clarified rate - I understand now). Once our offer was accepted she wanted to lock us in to our interest rate, saying the market hasn't changed and it's a good rate. Didn't think much to this. Thankfully, my husband said "shouldn't we shop around"? So, doing some quick research online, we see that banks are offering us MUCH lower interest rates so I ask her the simple question "why is your rate so much higher than what the other banks are offering". She spat back that she was offering us the lowest rate possible and don't worry she is taking care of us and has our best interest in mind and always getting the lowest rate. I called Wells Fargo the next day, had them run a pre-approval and sure enough - Wells Fargo was able to offer us 3.875% interest vs her 4.375%. That's a matter of over $50k savings on the life of the loan. She hated that I actually did shop and do my own research. Sure enough, she matched my rate (what happened to "oh honey, don't worry you're getting the best rate possible).....we hated the fact we stuck with them to close our loan but were fearful it wouldn't close in time if we switched to Wells. After the close date, we were notified within 10 business days they have now sold off our loan to pennymac - who also has horrible reviews online. Next time we buy a house, I'll be using my local credit union OR Wells. I can't believe how dishonest and deceitful she was. I will never recommend her to anyone. (Her branch staff, Brittany was awesome to work with - I will say that. Once I upset Jacqueline by shopping around she wouldn't return ANY of my emails/calls and had Brittany work with me - showed no level of class whatsoever for having "30" years in the industry).