Apple Federal Credit Union in Sterling, VA

The customer service is awesome and the people there are incredibly nice. I love this Apple FCU

The best service under the sun

So I'm a member of Apple Federal Credit Union. I have someone that wants to open an account there too, We went to this bank WORSE CUSTOMER SERVICE!! I check in requesting what i wanted to do the bank was empty the bankers didn't even ask if we have been help or anything i asked for some assistance I spoke with Gerson. One let me say he's very unprofessional, ( by the way I know gentlemen he came over my job he tried to do fraud here and I know he remember me and thats why he said no ) so UNPROFESSIONAL hes so low. he said we couldn't do it because you couldn't just walk in to open an account when i had just told him IM A MEMBER! I was referring him. I called Apple customer service i was told it was possible! I must say this is the worse bank I had ever dealt with. what a shame of you guys specially him! Don't go to this bank!

really glad I joined this bank (insert sarcasm) - First experience in and its already a headache.

I've banked with Apple for about four years now, and I have to say, their service is great, they are close-by, and anything I couldn't resolve over the phone was easy to do in person. I've had bad experiences with other banks, but literally none with Apple in four years now. 1. Financial Products - Good! They are all comparable to anything else you can get out there, however, they offer good rates and some great ways to refinance loans. Their checking accounts are no-fee, and has a yield similar to most savings accounts. Can't speak for their investment funds since I don't use them for these services. Overall, the products are good, and on par with the competition, and there's no nickel-and-diming going on here. 2. Online access. Their online application and mobile application are everything I need. Mobile deposit for the times I actually still get a paper check, ways to export bank statements, easy views to your activity, easy ways to search and filter. Good, consolidated, simple, and effective. 3. Fraud protection. Twice now, I've had fraudulent activity, and both times, their systems and people have caught it very early on, froze the account, and called me to let me know. This is the best way to handle this, and I've lost $0.00 due to fraud. Service/Summary. Overall, I'm quite impressed for a smaller bank, I didn't expect much, but was referred by my sister. I'd expect the service to be good since it's smaller bank, but I was pleasantly surprised to find their offerings are just as good as the big banks, but unlike the bigger banks, they have quick response, great service, and treat you well. I'm the type of person who doesn't want to think about my money, it just needs to do what I want it to do, and this is exactly the service the Apple provides. Great job, keep up the good work.