Marine Federal Credit Union in Stafford, VA

I am member of MFCU and have been since the early 1990's. However, I am really not happy with their hours of operation on Saturday. I had an issue that I needed help on so I called the Stafford Location at 10:45 am since they advertised they were open until 1200. I was on hold for 1 hour 20 mins until 1205. This is extremely unprofessional to keep patrons on hold for that long.

They very helpful however I'm annoyed at the fact that they close their Fredericksburg branch causing me to have to drive almost 40 minutes to get to the Stafford branch.

The manager at the Stafford, VA location is very unprofessional to customers. In order to get a name change she requested a SS card, in which, it wasn't a requirement to open the account. Navy Federal and USAA changed my name based on identification. She needs to take a customer service class. Nothing is worse than your employee's complaining about you as well.

Not happy at all,I lost my debit card,,they ordered 3 Got not even one yet.and they did not even offer to help.meaning give me a number to call that. seems logical.just said you got to do what you have to do.That seems very unprofession if they want to keep my business.i am moving on from this shortly Enough said.

It's another Saturday oversight at MC Credit Union. Yes, it's New Year's Eve and yes it's a Saturday. The MCCU does have a post on the web site stating hours (normal 9-12) may change. But there's no voice response on the phone for the Stafford, VA office and how hard is it to post the working hours decided upon by the manager? There's a clear problem with management at the Stafford, VA location. This discrepancy is as bad as the rules to establish online access to your account. I finally gave up on the latter. Folks, it's just another credit union and not representing the USMC very well. I'm a long-time member and a Marine for 47 years. Time to hire some leaders there!