BB&T in Oakton, VA

Interacted with the rudest employee today, 'Ronnie'. She may have even been a supervisor. My husband has a BB&T account, so we walked over to cash a check that was made out to both of us. My husband was holding on to my ID since I didn't have pockets in my pullover. When Ronnie asked for my ID, my husband handed her my license. She made a really big deal that he gave her my ID instead of me. Not sure why exactly that matters. Throughout the rest of our interaction with her, she was extremely condescending and rude. I know a lot of folks don't like Bank of America, but I have had my B of A account for 15 years and one thing I have always appreciated is there customer service. My husband is loyal to BB&T, but after visiting the Oakton branch and interacting with Ronnie, I am glad I do not have an account with them and hopefully will not have to deal with this woman again.

The ATM works about 60% of the time. Totally unacceptable.

Wonderful customer service. I love this bank.

High Hopes and Low Outcomes.The issue that i've found about this particular place is the fact that after doing my google search, it said that the office is opened 24 hours, but when called in to see if the office was open, well what do you know, it is closed. So go fix that, otherwise you are misinforming your customers. Most BB&T banks are open from 9am-12pm on Saturday, but when you see in google search that its 24/7, you will realize that this one is unfortunately lying to the people on the internet.

Wonderful customer service my ass. Not only does the ATM not work, but the guy at the window said I would have to come inside to withdraw cash. Do you make the elderly and handicap come inside too? Never use this branch. You're also not open 24 hours, get it together.