REALTORS Federal Credit Union Headquarters in Herndon, VA

Horrible services. My Money Market account is not acknowledged by other credit unions. Even NWFCU doesn't acknowledge my account even though it is clearly written on my last NWFCU statement. What a bunch of doofs! Need to go back to the minors!

I wish I didn't have to give any stars. I've had the WORST banking experience! I purchased a car in January with the loan through Northwest. I wanted to used Navy Federal since I already have an account with them, but the finance guy convinced me to go with NWFCU. I wish I'd gone with my instincts. Firstly, after registering for an account, all I could see was my loan. I couldn't just make payments to it with a debit card or anything, so I had to open a debit account in order to transfer money from my Navy Federal account. That took a few days to approve. After it was approved, I went to get the account information to provide Navy Federal to make external transfers, but you cannot find your full account # in the online banking with Northwest... only the last 4 digits. This did me NO good. Without explaining all of the work that went into it, I was finally able to figure out my account # for the debit card on my own (couldn't call their customer service because it closes at 7pm and when I tried to call before that, I sat on hold in silence without ever having a representative talk to me...I gave up). I setup the external transfer with Navy Federal, but was concerned about transferring money to an account that I wasn't sure I had the correct information for... don't want my money going to someone else! So I tried customer service again, this time during their business hours and a while before their customer service hours end. Again, they were having unusually (which, with my experience, didn't seem unusual for them) high call volume, so I was prompted to press "0" to be called back so I didn't have to sit on hold. I never received a call back. The next time I tried logging into the online banking, my password wouldn't work. Then I was concerned I didn't have the right username, so I clicked the "Forgot Username and/or Password" but you can only reset the password online... and only if you have the correct username. You have to call customer service for username assistance. How was I supposed to do that if no one ever takes my call?! I sent an email instead, explaining my frustration with their customer service line and needing help with my username, only to be told that I needed to call their customer service line. Thanks a lot. After multiple attempts at resetting my password with different username variations, I was finally able to get it to work. HALLELUJAH!! But wait, now my account is locked and I have to call customer service... WTF!!!! I gave up... I called Navy Federal and asked to refinance with them. I'm now paying a higher monthly payment, but it is SO worth not having to deal with that BS. I apologized to the Navy Federal rep 1000 times because not only did she have to sit on silent hold with NWFCU forever, but the first person she spoke to was so rude to her! She told me the NWFCU rep was so dry and not personable, and after asking what she needed, threw her back on silent hold without really telling her anything. We were on silent hold for over 45 minutes.... that is completely unreasonable. NFCUs refinancing process usually takes around 20 minutes, give or take how long it takes to answer all the questions and gather info. I was on the phone for over 1 hr & 25 mins, mostly on silent hold waiting for someone from NWFCU to just tell us what my pay off amount would be. With all of the issues I was having on my own, I though "maybe it's just me." I don't typically have issues like this, I've setup banking accounts and credit cards online before, so I didn't think using NWFCUs online banking should be that hard. After seeing other online reviews, I see I'm not alone. However, my issues with their customer service number must be new because I haven't seen many of those. But I wasn't alone with that either because the NFCU rep has the same issues. If you are tech savvy and like being able to handle everything online without hassle, please save yourself the time and annoyance, and go with a different bank!

TERRIBLE! I was a member for 30 years. I let them know I was travelling abroad for three months so I could use my credit card...then while away my card was declined, NW had sent a new card to my house and as I was over 3000 miles away I could not activate it. So I was stuck n a foreign country with NO money! Did they tell me a new card was going to be sent while I was gone? No. What was NW response to my sitaution? Sorry, nothing we can do, sorry you are stuck without money because of our error. Not good! Avoid at all costs!

The Products offered at this credit unit are designed for realtors. I love that there is no fees and the team provides amazing service and really cares about its customers. I have gone through a lot of banks, but this credit union experience was second to none. Being in the customer service field I always that people do not always care about being thorough in explaining different products and services, but my rep really swept me off my feet.

My review is based on the experience I had for myself leading up to signing up with this credit union. I did this at an Expo held by the California Association of Realtors. The representatives at this event were terrible. I completed the paperwork on my own as the reps in the booth were more interested in talking with the ladies who appeared to be more interested in the free pens than they were in listening to the reps spiel. I was not able to get their attention with completed paperwork in hand as they continued to give more attention to the people ignoring them and picking up free pens from their table. I left and came back only to get better input from my wife on the correct form than the rep at the booth. I signed up at the event and finally got my account number by calling myself a week and a half later. The "simple" process to add my wife is so simple that I still haven't been able to find the way and don't want to wait on hold for a third time. When creating my online access, their system does not recognize .realtor as a valid email address. In defense of them, this isn't the only system to not recognize the .realtor designation, but this place is catering to realtors and calling themselves the Realtor credit union. Hopefully banking with them winds up being a better experience than signing up. I just read the other reviews and really wish I would have done that before signing up.