Wells Fargo Bank in Centreville, VA

Two years ago my father passed away. He left behind assets scattered among over a dozen out-of-state institutions, insurance companies and brokerage firms. It must have been divine guidance. I walked into this Wells Fargo branch in Centreville, obviously distressed and confused. I have no legal background and I did not know where to begin. The bank manager saw my anguish and offered to help me consolidate all the assets into Wells Fargo banking and brokerage accounts. The bank manager set up all the required accounts, and assigned his best personal banker to assist me. The personal banker spent hours calling lawyers, brokerage houses and insurance companies on my behalf, and guided me through the process. After about six months of hard work on everybody's part, almost everything was transferred into properly titled personal and trust accounts. This was so legally complicated that eleven separate accounts were required. I don't know what I would have done without their help. When it was all done, I was so grateful that I brought a large sheet cake into the bank to thank them. Banking has never been so easy.

I absolutely love banking with Wells Fargo- they are just the nicest, happiest people. And I'm not particularly rich, so I can say with quite a lot of authority that that is not biasing them =D Love going in to bank with this branch.

I needed a document notarized. Hung out for about 10 minutes before anyone even acknowledged me. About ten minutes later they told me that I was next in line, but that it could be a while. I left and went around the corner to the UPS store, where I got the document notarized and was in and out in less than 5 minutes. Time is money.

Worst customer service I have ever experienced with a bank. Had to come from out of town to help my elderly grandmother sort out some transfers which the bank manager repeatedly told her she couldn't make. She tried three times, brought every sort of document under the sun, waited hours and did whatever they told her to - no use. I literally had to print out a hard copy of her account policy, highlight the portion which said she could do exactly what she had been trying to do, and force the manager to read it. His excuse? "That must be a new policy. I've never seen it before." ...My grandmother is 85 and has banked with you her entire life. I don't think she's made a change to her bank plans since the Soviets were our greatest fear. But thank you, sir, for being awful to an innocent old woman. Now my grandmother has to take the bus four more stops to the other branch, just to avoid you and your foolishness.

Angel, was an amazing representative. He was very professional, polite, understanding of my 100 questions. Everyone was so polite and welcoming. Nataly, was also helpful, polite. I have to say that these guys know what customer service is about.