Apple Federal Credit Union in Centreville, VA

They make u feel welcome. I been a member for 12 years . I love it

Smooth experience so far.

I went to the branch to refinance for my auto loan. After selecting the duration and APR, the manager gave me a monthly payment that was differ from my calculation (about $20 higher). I asked her that the payment she gaved me was higher than I had. She looked at the system and said "Liability Protection" was included which I did not ask nor she informed me. She took it out the protection after I mentioned then the monthly payment came as normal. If I have not known, the extra protection would be included without my awareness. After refinance was done, about two weeks later, the branch manager sent me an e-mail saying that she was following-up with me and letting me know that I was pre-approved for $5000 credit card and asked me if I am interested to open credit card account. Obviously, I was not interested in credit card, I DID NOT reply to her e-mail. After few weeks, I have received a credit card via mail so I checked my account by logging in on the website, and there was "Credit Card" account added on my account which I did not authorize it. I sent an e-mail to Apple Federal Credit Union instead of the branch manager since it was the branch manager who opened credit card without my consent. However, without any responses from Apple Federal Credit Union, they now closed credit card account which could impact my credit score. This is a financial fraud and people should be aware how they run the business.