Freedom First in Blacksburg, VA

Wonderful service all around. Their smartphone app and website have all the useful features you expect, and the employees are all so friendly when you need in person help.

Banked with them all 4 years at VT and never had a problem. Wish they didn't close their Squires Branch though :(

I created this account because the branch and ATM were within walking distance of my house. Biggest mistake ever. Despite several attempts to get access to my online account I was never able to do so, even after coming into a branch multiple times to "set it up". The employees were rude and had personal conversations while I was waiting so coming into a branch was pretty annoying especially since I left in no better shape than when I arrived. I didn't want to close the account for credit reasons so I left it open. One day I'm looking at my credit report and they have closed the account for me with a negative balance and placed it in collections. I call them to find out what's going on and they inform me that they have slapped me with a bunch of fees over the last year. I was never informed of any fees and I was never informed of the account closing or the fact that I owed them any money. They never sent me statements and I was never able to gain access to my account online. I have disputed the charges on my credit report and paid their balance simply because I want to be rid of them and never have to deal with them again. Save yourself some headache and don't do business with this sketchy, poorly run bank.

The friendliest people and the service products are great. Love the online banking. Convenient hours.