BB&T in Blacksburg, VA

They charge me a over draft fee 36$ for -0.07

Shane was incredibly helpful with switching my bank account. He called to keep me updated, was polite and timely. I am appreciate of the personal feeling from BB&T in Blacksburg,VA. Thanks Shane!

Been dealing with them for a few years and unfortunately cannot recommend them.

Customer service is not great. Regular banker-level employees aren't empowered to help solve problems, in fact the banker I spoke to initially had actually recently had her hands tied in regards to Customer service, management is inflexible and condescending, and policy is focused more on making sure that the bank has to refund the bare minimum ever, and is almost never on the side of the customer. Bank manager Mary is condescending, argumentative and refuses to entertain the possibility that bank policy is anything but infallible. I get the sense that when dealing with younger customers, she doesn't really do the benefit of the doubt thing that is so nice in customer service. She manages to contradict herself in the same sentence when dealing with customers relating their experience with the bank. Example: "I'm not calling you a liar, but what you are saying happened is not possible." Very condescending, even when not entirely correct on all points, doesn't hesitate to bash other banks, apparently would rather make other banks look bad than her bank look good. I've been with BB&T for several years, and will likely be switching to Wells Fargo due to a combination of BB&T policies and the customer service experience at this particular location.