Mountain America Credit Union in West Valley City, UT

You guys used to be a great bank, not anymore, you have almost no regards or appreciation for your long time customers.

Friendly and willing to serve despite that I'm not a member

The only problem I experience at the West Valley Branch is the length of time it takes to purchase a gift card which I do 4 or 5 times a year.. At other businesses you can purchase a gift card and the total transaction takes 3 minutes at the most. At the West Valley Branch the tellers usually don't know how to process a gift card transaction and have to ask another teller for assistance. This entails a step by step tutorial. After inputting some data into the computer which typically takes about 5 -10 minutes or more, the teller leaves the counter and goes to another room to pick up the card which takes another few minutes. Then it is back to the computer to input more data and finally I receive the card. Total wait time after I am at the counter is about 20 minutes. I have complained to Mountain America about this before and was promised steps would be taken to correct this problem however it has been a year and nothing has changed. In all fairness, I purchased a card several months ago and the transaction took 5 minutes. I was flabbergasted! If you are going to purchase a gift card, be prepared for a long wait.

I have been a member in Moab, Utah, that did not have a branch there, since 1990!!! It now has a branch in Moab!! I have gotten loans, credit cards and Express cards for my family. They have met my financial needs and have been there to help me when some fraud problems have popped up!!! West Valley Branch has been very helpful and I would highly recommend them. I even talk to my friends and neighbors how of great they are!! Keep up the great work because I'm not going anywhere else!!!

I called Member Services at nine am this morning asking if they could make a cashiers check from checking account at this branch and I could pick it up after I got off of work, which was their peak time. They said they could have it ready for me at the front desk if I brought in my picture ID. Today is not a day I could wait, as I work full time and had many errands to run right after I got off of work. After several hours of not seeing the funds withdrawn from my account, I called Member Services back who informed that the branch said they can't make my cashiers check from me and have it ready for pick up with valid ID. Mountain America as a financial institution is great. This branch should honor what they tell their members, and I am sorely disappointed in how the manager handled this concern of mine. I worked at another credit union for several years, and I know that it was our policy to honor what we told our members we do for them. Patrick Lyons, the manager wouldn't even speak to me on the phone to help resolve this. You bet that I am calling this into his higher ups to let them know how their members are being treated.