Cyprus Credit Union in West Jordan, UT

To Cyprus Credit Union I was a dedicated member of Cyprus credit union for over 16 years, this came to an abrupt halt this week. I had a perfect membership relationship with your bank, many loans, car payments, 800 + credit rating. Due to a family disagreement my mothers account was frozen till the authentic trustee of her estate could be settled. I recently received a life insurance police payment from one of my mothers insurance companies that clearly recognizing me in writing as her estate trustee. I attempted to deposit this check for holding only into my account at the Herriman branch and was meet with instant suspicion from the teller who stated that she knew all about the freezing of my mothers account and that I was not allowed to deposit this check, being judge and jury of my mother affairs. The next day I was at the Jordan landing office on an unrelated transaction to withdrawal money from my checking account, this account is mine only and has no connection to my mother account. Before the teller could make this transaction she stared at the computer then picked up the phone and called a person of some authority to approve my withdrawal. I asked why she had to ask someone permission to approve my transaction? She said that someone had placed a flag or warning on my account and that all my transactions where to be monitored (Herriman Branch). I had never been so outraged and embarrassed, I asked for the manager immediately! She explained about the freezing of my mothers account and the check I tried to deposit the other day. I stated that my account was totally removed from hers, and why was I now a person of suspicion it the eyes of this bank? The following day I payed off a small personnel loan, once again the teller had to call notifying someone that I was trying to excite a transaction. It was then I knew there were more customer oriented banks and it was time to close out my account after 16 years! I have present numerous times legal documentation, notarized by your bank, signed by my mother in person at your bank, stating my position of executor and trustee of her estate, but your bank refuses to comply with my mothers legal wishes, knowing what s best for her estate. I have now happily closed my account, I now at bank were I'm not under suspicion or seen as an unrepeatable person. I am just one costumer, my disappearance from your bank will have no noticeable impact. I will never have anything positive to say about your bank to others.

I agree with Gary Wilson and Dallas Steven, terrible service and similar experience with my Mom's account. I have been a member of Cyprus since 1981 and was a long time resident of Magna with outstanding credit.

Do your homework before switching banks. I recently opened accounts at Cyprus Credit Union and now I feel I stepped back into the 90's. You want to go on line and transfer funds into your savings account? BAM! There's a charge for that, yes you need to pay for that luxury! I then stopped the other night to make a deposit into the ATM machine...what are you kidding? Nope....not an option. What? This is almost 2017!!! So I had to forfeit my lunch break one day to drive to one of their locations a few towns away because there was no branch in the town I work in and the banks are closed by the time I get to the nearest location. My list can go on and on...just do your homework before selecting a bank as I am doing now before I switch banks once again. Luckily we learn from our mistakes.

Always have had a good experience. There staff is amazing

Aubry at cypress credit in west jordan totally makes you fell you rob the bank each time you cash a check in jordan landing. Worst experience I have ever had took 45 minutes to cash a check. I thought forsure the she called the cops on me. I busted my butt allday pouring concrete then i have to deal with this horrible. Scott larsen too was involved he was not polite at all