University Federal Credit Union - Research Park in Salt Lake City, UT

Great branch!

Used to have great customer service but has gone downhill. Considering taking our business elsewhere. Seems to have lots of the hassles of larger banks without the customer care you'd expect from a credit union.

They were awful. Being a "university" federal credit union they are zero willing to work with university students. They didn't even bother getting back to us about our application, we waited a week and then had to call them. VERY poor service and I will never go back.

I applied online, everything was confirmed and i was given an account# and sent paperwork i needed to sign to complete the process. I instead went into the closes branch near me to complete and the finance person who assisted told me that they could not give me an account because i had went delinquent on a mortgage payment a few years ago and that i had some medical collections on my credit. I was unaware that i needed to have perfect credit to open an account. She made it seem like i was asking for a line of credit. Luckily i contacted the rep who had helped me by email and she talked to her manager and got it all cleared up. For all the inconvenience they even gave me a gift. I guess it depends on who you encounter or deal with.. i was very disappointed and then happy right afterwards!