Bank of Utah - Logan in Logan, UT

I like this bank

If you are in the market for a mortgage, please stay far away from this particular location. I started my experience thinking things would be perfect as it came so highly recommended from my real estate agent. Things looked risky when every time I called the Mortgage agent did not remember who I was and had to "pull my file". I let this slide because maybe they have a ton of customers, they are only human. Then it came down to talking numbers. Every time I was quoted a price for my mortgage, I would call to talk about it and the lending agent would have a hard time duplicating the numbers that I had been quoted. Multiple times I would hear, "I'm not sure how I got there but these are the real numbers." This was never in my favor but in the banks favor every time. I went into the office once to have a chat with this lending agent and while sitting there, I find out they pulled my credit for a second time but the second time was without my knowledge. So they offered the report to me and brought it out to me in a Bank of Utah folder. When I started going through this report on my own, I realized that my credit score was much higher than I expected, I was pretty excited. I then started looking at my accounts and such and nothing looked familiar, I then realized they had given me the wrong person's credit report. This is where I lost all faith in my agent because this was not ok at all and I could only imagine if they gave my credit report to another customer, I would be really upset. Fast forward to my closing date. I had my "schedule of fees" that I was given when I locked my rate. I then got a glimpse of the "good faith estimate" that really reflected what I was being charged. They were $2000 apart! I asked about it and they explained away a few small charges but could not explain around $1000 worth of charges. It was an error on the bank's part and I was stuck paying it because the "GFE" is what is actually in their system and my "Schedule of Fees" was just a courtesy paper explaining what was in the "GFE" Bottom line, if you've made it this far in my review. PLEASE STAY AWAY from their mortgage department!