University Federal Credit Union - Draper in Draper, UT

If I could put this at zero I would- this location had a loan officer that goes by "M" be disrespectful on the phone followed by leaving the phone off the hook and making rude comments. This team is unprofessional. I've been banking with this company for over 12yrs and will now be looking else where for my banking needs. Would not no longer recommend University Federal Credit Union!

Never have had a loan or anything of that sort from them, I haven't called in before, so I can't weigh in on any of that, but as far as customer service in person it is always good. Always fast, ATM machine has not worked one time in the 5 years I have used them. I wish they were open more but I'm really happy over all.

I have been a member since 1992. Have had many auto loans and always my experiences have been great. Awesome customer service with all of my banking. Sorry about the guy who had trouble getting his car title, but sometimes you might want to go into a branch and talk to a manager. They Will resolve your problem.

Worst experience ever. I recently purchased a 2016 Corolla and financed through this credit union. I decided to pay off the car loan in its entirety pretty fast, so about 5 months ago I was all paid up. I asked how I would receive my title and they said they would send it in the mail in a few weeks. A month goes by and no title. I call them to find out what's going on and they say that they are still waiting to receive the title from the dealership. Ok, thats fine I guess, I can wait a little while longer. Four more months go by! I call them back to figure out what the heck is going on and they tell me the same thing, the dealership has not sent them the title. I tell them its been 5 months so they agree to dig a little deeper. It turns out that instead of sending my title to me, they sold it to another credit union! Are you kidding me. Now they have no way to get the title for me and tell me that I will have to do all the leg work with tracking it down. They can't even provide me a contact number for the credit union they sold it to. Just a name. Oh, and they sold it when it had a $0.00 balance on the title. That makes a ton of sense... So currently I am on hold with this other credit union who is trying to track down my title. It's been about 20 minutes now where I have been on hold while they look, so i figured now is as good a time as any to write a review on University Federal Credit Union. Do not do business with them! They make a mistake and won't even work to correct it. They just leave you on your own to deal with it. They won't even

‪For terrible customer service and unprofessional service, please ‬use University Federal Credit Union! Terrible! Called one day to get information on payoff of loan or vehicle and did as I was instructed. Then called the next day to confirm. Turns out the information and instructions I received on the first day were incorrect. They admitted it was incorrect but would not make up the extra money that I had incurred because of the bad customer service. Even a VP agreed they didn't do it correctly but still wouldn't compensate me for their error. They made me pay the extra amount. So from the top down they don't believe in good customer service or correcting bad information or errors on their end!