Fidelity Bank of Texas in Waco, TX

The reason you chose a local bank is for customer service and to be treated like a person, and not just a number. Don't be fooled here... You will have better luck with customer service at the large national banks like Wells Fargo, UBS, or Compass Banks. Fidelity of Texas management cares not about their customers, rather their corporate sized egos. If you do small business commercial banking, and feel that your experience matters, shop around before you invest, or do business with this "used car dealer" of a bank.

Definitely behind the times. ATM in Robinson never works. They ought to reimburse ATM fees seeing how their own ATM is inaccessible the majority of the time.

I have been a member at this bank for 21-years when I began banking there as a very poor college student. I changed to Fidelity bank after having a bad experience with another bank, but I have never once had a problem FBOT. They have always been friendly and extremely helpful.

This bank is terrible. My husband and I are military and are stationed in VA. They told us that in order to add me to his bank account we would have to come in and sign for everything. When I said that wasn't possible, the rep Megan said that was the only way and I couldn't get added then. But they refuse to talk to me about anything unless I'm on the account. We are changing banks. I have never seen a bank so unwilling to work with military members.