Firstmark Credit Union - Gold Canyon Branch in San Antonio, TX

Been with Firstmark for almost 20 yeRs. Ttied to refinance and my application online was never reviewed. Tried a second time and was rejectes. Sad!

I would give Firstmark 5 Stars but management is taking it down. They currently promote a cash back debit card that rips off merchants. Before that they installed Coinstar type coin counting machines in their branches that charges for a core service of banks (ie the counting of money). In recent years they have started encouraging irresponsible financial behavior by members and have begun to act more like a predatory bank than an institution intended to promote sensible money handling habits.

This has to be the worst bank ever I wish I would have never refinanced my car with them I should have noticed all the signs in the beginning such as the wrong paper work was given to me then they try to hold it against me , REALLY you are the one that gave it to me they had me coming in at a certain time and no one knew about it so i had to wait forever , They had none of my information nothing then after everything is said and done my first payment wasn't due until the next month and they are calling me the next 2 days asking where my payment is at !!!!!!! WOW I could not believe it and when they call your phone they never leave a name they say Please call first mark ASAP... What the hell is all that about and then when you call they ask do you know who called you ? I get so pissed off at these people they are rude and very unprofessional and if anyone writes a good review on them i promise you the bank is paying them to do so. I will never refer this place to anyone It's the worst bank ever and not just this one but ALL THE FIRST MARKS ARE !!!!!!!!

Invest your money elsewhere. This Bank does not have your best interest in mind. Worst customer service. Will not hesitate to tag your credit multiple times before finally calling to ask if you would like to make a payment. Don't waste your time with this Bank you will be pulling your hair out if you do.

Never had an issue at Firdtmark Mrs. Felicia M. Out of the Gold Canyon has been our favorite representative at bank. She is professional and very helpful. Thank You Felicia M.