A+ Federal Credit Union in Round Rock, TX

I love my bank they are awesome.always helped when i needed it they are pretty much amazing all the way around thank you aplus

This is the worst experience i had with any bank anywhere. I opened an account in my name that was intended to help with my daughters school. The account did not have much movement at all. My problems began when i checked a box to sign up for Bill Pay, that's what A+ said but i don't recall signing up because i would not have used this service. Anyway, they charged me 7.50 for ONLINE BILL PAY and my account went negative, remember this account was hardly used and i didn't have much money in it. Once they dinged me for the 7.50 it went negative and then i was dinged for another 28.00 for an OVERDRAFT FEE. This continued for several months and when i finally saw this on my statement i called them. I was told that this should have never happened and it would be taken care of. Well A+ took care of me, they submitted a CHARGE OFF for 74.00 to Experian. If it wasn't for Life Lock i would have not know this. Never a call, Never an email....Nothing. Several weeks ago (5/11/11) i visited my local branch in Round Rock and the banker was very polite about the situation. I paid my 74.81 and now waiting for A+ to submit the new status back to Experian. What a mess. All because of a box checked inadvertently. I will never do business with A+ again and will share my story and the hard copy of my report to anyone who asks.

Terrible credit union! This credit union epitomizes inefficiency. They are not able to address concerns over the phone and required me to drag my three children into the bank to ask a question about a charge. They also showed no compassion or leniency for a misunderstanding - even though I have had no record of these mistakes in my history with A+. Bank elsewhere.

Good rates, helpful staff, and not a big bank

Their mortgage department is absolutely awful! Slow, non-responsive, lazy, and borderline incompetent, especially Courtney Thomas. Steer clear if you intend to close anywhere close to on-time.