Gulf Coast Educators Federal Credit Union in Pasadena, TX

Great bank for all your banking needs. Kind and friendly staff, who are happy to help.

The best bank in Houston! I've been banking with GCEFCU for 7 years now and I've never had an issue. My interest rates are fabulous and their security measures taken for fraud ect are great! I attempted to bank with Chase once and quickly learned how amazing this bank really is.

Initially, I was thrilled with the service of this credit union. Andrea was my loan officer and she was pleasant and helpful. I ran into a branch issue and went to Twitter and Katie Turner quickly resolved it. It was a silly instance of changing my pay date that shouldn't have taken so long to resolve. Low interest and good customer service. I'm glad they helped show me they value me as a customer owner.

One of the best credit unions to belong to in this area if you are eligible. GCEFCU is one of the rare credit unions to belong to nowadays as it is fairly exclusive to school district, college, and educational employers, as well as family members of CU employees(which is how I got my account). The Pasadena branch is the largest(and Main Branch), but is also in my opinion, the best one I've been to. The tellers, customer service reps, and loan officers are always extremely nice, and in the case of the loan officers, are very plain with you, but willing to go above and beyond for you if they see you are making an effort to be responsible. I've also been to the League City brance, which had a couple issues in previous years, but has since improved.

We have used this credit union now for many years, while it is not our main bank. It was the closest one to us for several years so it was used out of convenience. I reached out to them about a fee that was charged to our account. I've worked at a bank so I understand how fees and payments are charged. Whoever wrote back to me in the message was rude and frankly shouldn't be in charge of writing back to customers. I get that I'm not an important customer there because I don't keep my primary accounts there, but that is not how your employees should treat customers. Unless that's what you're going for, just money not relationships. I'll be closing mine and my spouses accounts there, my other credit union is closer now and have exceptional customer service!