Sun Loan Company in New Braunfels, TX

Ugly betty is rude she thinks shes better than u. Im 18 this is my first loan i had my mom there for help she said that she dont want my mom there and then told me not to come back cuz of my mom plz do not go there

The people working here are very rude. I had been pre-approved for a loan through the call center and had spoken with Phoenix, the store manager (who was actually very nice) explaining several points in my application. She told me everything I told her (including splitting my bills in half and my short pay stub from having been sick the previous week) would cause no issue. When I arrived in store I was seen by a woman named D. Robles (I cannot remember her full first name). She at first was very short telling me she was on the phone and it could take a while when I sat in the waiting area, and when she did begin working with me, she asked me questions by calling from her desk while I was still in the waiting area, never inviting me to her consultation desk. When I told her I had spoken with Phoenix about the numbers, she snapped and said "Well, Phoenix isn't here, I am." Upon my insistence to try to change the false information on my application, she called another store's manager, not her own, and told him/her I was changing my story as issues came up. I then asked if I could call the call center back to get the issue resolved, and she laughed in my face and said I couldn't reach the call center unless I called her office and she didn't pick up the phone. She also claimed to be unaware of the (844) 4SUN-LOAN phone number which is posted on every page of the Sun Loan website, and is the number I called to complete my application. I was treated very rudely and as she continued to raise her voice with me about how this was my fault, I asked for my identification materials back and walked out, as she called "Have a nice day!" as the door closed. I will never use Sun Loan again and do not recommend even in a desperate situation visiting this location. There are many other privately owned loan agencies that treat their customers with respect.

Terrible. Donna was extremely rude. Had multiple conversations with her and I can tell she just hates people. Don't go here.