EZPAWN in McAllen, TX

Muy mal servisio

Very unfair prices

Worst customer service ever. They don't even greet you when you walk in or look at you in the eye, they say one thing then change when ever they feel like it.

I went in to pay my loan off on laptop. I opened my laptop and the screen looked cracked in the left and right upper corner. I told manager about the damages. Manager said they would have it fixed. It's been almost 2 weeks and still without laptop and no repairs have been done. I complained to managers. Managers didn't know anything. I told them I have been waiting and I called on last Monday. I was told they got the new screen in and all they had to do is send it out to be replaced. I came in today the 7th of April 2017 and no repairs were done. Manager said she would look for a place to do the repairs. I suggested to send it to Best Buy Geek Squad where I bought it. Geek Squad is trust worthy and have good reputation. She said she would ask her Area Manager on Monday the 10th. I am to call her then to find out about where my laptop will be sent to be repaired and when I will get it back. This is very aggravating and disappointing. I expected a good level of care for storage of my laptop and to receive it undamaged. I expect them to have good responsibility and repair my laptop in a decent amount of time but was disappointed because I am still waiting for them to have it repaired. I will write another comment to fill in people of the outcome. I hope it's good. I have been going to EZ Pawn for 9yrs.