ACE Cash Express in Mansfield, TX

I paid my rent through them for $775 and a couple of weeks later got an eviction notice for no payment. Contacted Ace over the course of 2 months within the store itself calling corporate office, customer service line, and email. Very little answers and absolutely no help from nobody. One person on the customer service end told me his name was Bob which had to be a lie, wouldn't transfer me to his supervisor told me he was the supervisor, when asked to speak to somebody above him he refused and said he is it. A Mr. Davis, regional VP finally called me on Februrary and flat out said they cant do anything. Even though Ive used them for 3-4 years faithfully and told him I was in the store location in a 30 minute time frame refused to check video camera to see if the employee pocketed my money. I ended up having to pay my rent twice in December ruining any plans I had for my kids Christmas and setting me so far back in my bills I had to max credit cards to stay afloat and now I am in debt with no sign of being able to catch up anytime soon. Most terrible experience ever as a person and a customer. This is a Crime, plain and simple. I paid for services and my money was lost in the process and I was told by bob at customer service that its "tough luck" and "these things happen" Well if these things happen they should have a better system in fixing "these things" instead they put all blame on the customer and refuse to refund my money.

The fat black lady in there is so rude and unprofessional. She is a liar and is the laziest person I have ever encountered. Went in there to cash a check and treated me like crap and gave me all these reasons as to why they can't cash this check. I had everything she was just a lazy rude XXX and didn't want to take the time to verify the information. But thats fine I went to the check cashing on cooper by palios and they cashed it no problems and even charged me less to cash it than Ace. So don't waste your time on this place and go there cuz this place sucks

What a rip off. I would rather sell body parts than get another loan from them.