Greater Texas Credit Union - Manor in Manor, TX

Convenient and the tellers are friendly and always remember who you are.

Found out I can use them to pay my truck payment because they are a sister bank to Velocity Credit Union. It beats having to drive to down town Austin!

On September 19 or 26 I visited the CU to wire money for my sister. It was a rush action I needed to take. It was a little complicated in that the funds were going through a third party bank prior to being wired to the bank we were using. The branch manager Suzanne Hayes and Marchelle, the assistant - not sure of her title, read through the documents very carefully and called the main branch to speak with someone to verify exactly what would go on each line to assure it was done correctly since it was going through a third party. Before I left we had confirmation that the first bank had received the funds. They always are very personable and friendly and go out of the way to help. Customers are recognized and addressed by name. It is always a pleasant experience to do business at this location.

Worst Banking Website EVER!! I am unable to use multiple accounts on one log in and they make it impossible to transfer money between accounts or pay anything online. The log in process is confusing between User Name/Email/Gten pin/account number. They use lots of different terminology that is difficult for me to remember. The website logs out at 15 mins automatically even if I am actively working within the site. Then when I try to log back in, I get an error that I have an active log in and cannot return to the website even if I close out of Internet Explorer completely and try logging back in. For the reasons I am unable to use GTFCU for all of my banking needs and we will never be able to use for future loans or refinancing. They NEED to improve their website issues. They should also have some type of customer service available by phone after banking hours for emergencies.