East Texas Professional Credit Union in Longview, TX

I am from out of state and was referred to this CU by my hotel. I wanted to find a CU that participated in shared branching. They said they had no idea of what other cu's did and no way to find out. I asked if they could look it up on the internet and Melissa, who was at the front desk, said she could not access the information for me. She then said that the information and the internet were blocked. How can a business survive and assist customers with no internet access? She was not only very unhelpful she was UNWILLING to even consider helpful alternatives. I am moving to Texas but this is one CU that I would NEVER consider joining.

You never know what your balance is. It's up, then it's down, then it's way up, then it's negative, and surprise! Overdraft fee! I've had as many as 25 balance changes in one day, without even using the account. Then it's negative. No one can seem to explain why, and they refuse to remove the overdraft fee, despite the fact that we don't even have overdraft enabled on our account. I hate this bank.