DriveTime Used Cars in Lewisville, TX

Very happy with my purchase today. Rocky and Alan worked very well with me and my husband. We are very happy with our choice and thank you for Alan all the help in finding the right car and going over all the details. Many blessings and Happy Drivetime.

Dustin was really personable. He didn't hassle me and I didn't feel any pressure working with him. He was very great and I would recommend him to any of my friends looking for a sweet ride for a nice deal!

Hugo Mejia was very friendly and very informative. Walked me through the whole process and made sure i was all set up to go that day. Very fast, between test drive and paperwork about 2 hours

Alan and Alejandro were extremely helpful! It's been great working with them. I was able to get approved and find a vehicle that fits my needs and wants perfectly!!!! I highly, highly recommend going to Drive Time in Lewisville if you are in search of a vehicle. The staff is truly amazing!!! Thank you so very, very much to Sarah, Alan, and Alejandro! I am extremely happy and satisfied!

I would have given them a 5 star review had Ernest, the "manager" not called me. He should have continued to let Alejandro handle my car search because Ernest was very disrespectful and flat out rude. I went into DriveTime to look at vehicles as I wasn't completely sure of what I was looking for. Alejandro was very friendly and showed me a few vehicles that I didn't quite like, so I went home and did more research. I found a car that I specifically wanted after driving in a friend's car, so I called Alejandro to let him know of that specific car. He informed me that they didn't have the car but the inventory replenishes every week, so I said that I'd be willing to wait it out. The next day I get a voicemail from Ernest asking me to call him and I did so. He was very condescending during our entire phone call. He told me that they had a car that was a year older than the one I wanted and that I needed to come test drive it ( he didn't ask me if I wanted to, told me I needed to). He repeatedly said, "and then convince me as to what the difference is between the cars.I don't see the difference so you can try to convince me as to why their different." Excuse me?? Who's buying a car and why should I convince you of anything? The obvious fact that the body styles are different is not enough? Then as I was explaining why I wanted the car that I did, I heard a beep in my ear and a few seconds later a message began playing saying that the maximum time for this recording has been reached and to replay the recording press 1 and so forth. So at some point of the conversation he began recording me without my knowledge or consent. Why I'm not sure but as soon as the message started to play he was ready to get off of the phone with me. I will say that the sales consultant I initially worked with was fine but Ernest eliminated any chance of me purchasing a car with their location. Please realize that when you're searching for a vehicle YOU are the customer. Don't feel pressured into buying something you don't want, especially something that is as big as a car no matter what you're credit score is. There are plenty of companies that will work with you if you are diligent in your search. I'm not saying don't do business with DriveTime at all, but I am saying #1 make sure you aren't being recorded because that was just crazy, and #2 stick to your guns and be willing to move on if they don't have what you want or don't understand what good customer service is.