A+ Federal Credit Union in Leander, TX

Great bank, it just needs longer hours

Policies are very rigid for new customers, however, they really put forth the effort to assist you. Good and Friendly Customer Service!

I've had it with this bank and all other banks of this branch. I've been to this location multiplied times about 30 min before there posted closing hours and they've always been closed before posted hours. Even a couple of time at the 1431 location in cedar park as well Monday I'm closing my account and going to another bank.

Mortgage department is absolutely unprofessional and takes forever. In my scenario, they missed every deadline set (took more than 60 days to approve a pre-approved loan), stopped communicating at all, and acted as if they weren't at fault every time I talked to them.

I've been with them for about three and a half years, and at first I was always pleased. Six or seven months ago, I wanted to refinance a vehicle just to get a lower payment and a little better interest rate. I have excellent credit and have financed seven vehicles with no late payments at all. At first, the business part at the local branch went fine. When put online to a central office, at first, all wen well. A second person told us curtly that they would not refinance. My vehicle had a fair market value of $25k, and I was seeking to refinance $15k, with an excellent credit record of over 40 years. Extremely impersonal. We felt like criminals as we left the branch. Never turned downed before, anywhere. And we got new car financing at the best interest rate available a few days later, plus I had multiple offers from other banks to refinance. The Android app only works half the time, too. Don't want to switch accounts right now, though. Otherwise, we like the local branch, but I would never consider financing anything with them.