The initial process went great, but then, it took 2 MONTHS for them to send the payment for my husband's trade in. Then, the truck we purchased needed repairs, we took it in, ended up having to threaten them with lawyers for him to honor the warranty we bought with it. Let me tell you this, we dealt with the owner, Robert, the WHOLE time through this terrible process and he still screwed us over, and over. It has taken us 4 months to finally get our truck fixed. We thank the mechanic so much for his honesty and help, he was our eyes and ears through the process. If it weren't for him, we would still be waiting for a simple repair to finally get done. Robert begged us not to give a rating, but if this has happened to someone else, we really would have loved to know!
Cassandra Whately | 2017-02-25 07:57:01
Stephan was great. He looked at how much I could afford before showing me cars. He went above and beyond with helping me purchase my first car.
Jasmine Medina | 2017-04-03 04:34:32
Great and fast experience, Pete helped along with Steven and customer service was great! Honestly made buying a vehicle smooth.. we purchased a dodge dually mega cab! Truck is awesome and my husband is very pleased and happy with our purchase... thank you guys! Look forward to doing more business with you!
Blayze Derby | 2017-03-30 06:42:24
This was the best car buying experience I've ever had. No one rushed up to me as soon as i pulled into the lot, so I got to browse at my leisure and get assistance when I was ready. Stephen Roberts, the owner, worked with me through the entire process and showed me only the vehicles in my price range. The entire staff was friendly, professional, respectful, and never once pressured me into spending more than I could. Stephen was straight forward and helpful, addressed all of my concerns, and worked with me to get me the vehicle I wanted at a price I was comfortable with. It didn't feel like a "car dealership" because the atmosphere was so relaxed. I am so pleased with this business, I won't be going anywhere else. I highly recommend Roberts Auto Sales!